Call us on 0844 225 2158 or email us at admin@markhatterassociates.org

Online Training

You would think that one-on-one training would cost a fortune and be time-consuming to organise. Well, it isn't! Our one-on-one tutor led interactive online training goes at precisely the pace required by each individual. It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that'll be retained and applied to keep your business safe and compliant.
At a fraction of the cost and fraction of management time than you'd expect, this online training has the added bonus of a minimal loss of productivity because it's really efficient and flexible.
Please note that listed course prices do not include VAT.

We offer courses in:

Health & Social Care

Health & Safety

Business Skills


Health & Social Care Online Training




Safeguarding Training

These courses have been created because, first and foremost, each and every one of us has basic human rights. Chief among these is the right to be healthy, happy and treated well, regardless of race, age, gender or location. When these rights are abused in some way it's wrong, and it is therefore vital that guidelines, policies and procedures are followed to enable everyone, without exception to live a life in which these basic values and rights are maintained and upheld.

Courses

  • Safeguarding Children - £35
  • Safeguarding Adults - £35
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Introduction to the Safe Handling of Medicines

This Introduction to the Safe Handling of Medicines course will start by explaining the key terminology used when handling medicines. It then goes into detail about the roles of the people involved, some of the different groups of medicines, providing different levels of support to patients, infection control, label interpretation and much more.

Courses

  • Introduction to Safe Handling of Medicines - £25
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Infection Control

Infection prevention and control measures aim to ensure the protection of those who might be vulnerable to acquiring an infection... Ok but why is this important?

Well every year at least 300,000 people develop a Health Care Associated Infection. This has a huge impact on the patient, the staff and the institution it occurs in. Whereas if there is good infection prevention and control, patients will have better health and more independence.

This course will start by defining infection prevention and control and explaining the impact of good and bad infection control. It then goes into detail about, the legislation that applies to infection control, the different types of microorganisms, how bacteria are transmitted, the chain of infection, and much more.

Courses

  • Infection Control - £25
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Understanding your Role in Care

Social care is the provision of social work, personal care, protection or social support services to children or adults in need, or at risk, or adults with needs arising from illness, disability, old age or poverty.

This course will define social care and talk about why people choose it as a career and what its goals and objectives are. It will also cover job descriptions, person centred care, understanding code of practices and the basics of government legislation. Finally it will touch on dealing with conflicts at work.

Courses

  • Understanding your Role in Care - £25
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Dementia Awareness

Dementia is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Dementia is a chronic progressive problem of cognition - which is failure of the brain's functions. It affects people at different stages of life, it affects different parts of the brain and it affects it at different speeds.

This course is intended to give you an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be suffering with dementia.

Courses

  • Dementia Awareness - £25
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Mental Health Awareness

People often equate the words mental health with mental illness and there are many definitions of what mental health actually is. Mental health issues can happen to anyone despite social background, intelligence, gender or other factors.

This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with these people.

Courses

  • Mental Health Awareness - £25
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End of Life Care

End of life care should be several things, compassionate, cost effective, holistic and effective. There are usually a number of people involved in the care of people at the end of their life and it can be a difficult process to be part of.

This course will provide you with information about what to expect, how to handle some of the emotions associated with this time, and working with the other professionals involved in end of life care.

Courses

  • End of Life Care - £25
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Mental Capacity Act and Deprivation of Liberty Safeguards (MCA and DOLS)

This course describes in detail the many facets and procedures of the Mental Capacity Act. This includes who the act affects, when it applies, how to assess capacity and the procedures that can be put in place in the home or workplace to ensure best practices are followed and people are treated fairly at all times.

Courses

  • Mental Capacity Act & Deprivation of Liberty Safeguards - £25
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Positive Handling in Schools

Positive Handling is a very serious subject. Knowing when and how to act in a difficult situation can be the difference between a positive outcome and a potentially career ending prosecution.

This course will start by looking at some examples and statistics which highlight the seriousness and extent of aggressive pupil behaviour, it will then go on to explain how you can identify the stages of aggression and provide some tips on how you could de-escalate a pupil before they lash out. It also looks at where the law stands on this subject and finally best practice in theory if you ever do need to restrain a pupil.

Courses

  • Positive Handling in Schools - £25
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Nutrition and Hydration

This course will start by defining the various terms used when talking about nutrition and hydration in care environments, the basic elements of nutrition and eating a healthy balanced diet, identify the reasons why vulnerable people might suffer with dehydration and the tools you can use to identify people that are at risk of malnutrition and the steps you can take to deal with this condition.

Courses

  • Nutrition and Hydration - £25
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Person-Centred Care

This course will give you an understanding of person centred approaches for care and support, and how to implement a person-centred approach in an adult social care setting.

It starts by explaining what we mean by person centred care and where this term originated. It then goes on to analyse the values represented by person centred care and explains why care should be as much as possible tailored to each service user. Finally it will give you an overview of care plans, daily reports, the importance of obtaining consent and much more.

Courses

  • Person-Centred Care - £25
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Your Personal Development

The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.

Courses

  • Your Personal Development - £25
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Dignity & Privacy

The course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.

Courses

  • Dignity & Privacy - £25
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Prevent Duty

Intelligence indicates that further terrorist attacks in our country are 'highly likely'. Experience tells us that the threat comes not just from foreign nationals, but from terrorists born and bred in Britain. It is therefore vital that our counter-terrorism strategy contains a plan to prevent radicalisation and stop would-be terrorists from committing mass murder. The Prevent strategy, published by the Government is part of the overall counter-terrorism strategy.

This course starts with an overview of the Government's Prevent strategy, and then looks at some of the reasons people become extremists. It goes on to cover the objectives of the Prevent strategy, how to base your actions on a risk based approach, what to do if you are concerned and much more.

Courses

  • Prevent Duty - £35
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Learning Disability Awareness

Learning disabilities, however they are acquired, are lifelong. They are neurological disabilities and as such affect how an individual understands and remembers information, how they learn and communicate. People can be born with learning disabilities or they may acquire them later in life.

There are many differing types of learning difficulty and they can exhibit in many different ways and with many different characteristics. This course will start by giving you an overview of some of the common types and causes of learning disabilities and how they affect people. It will touch on how a person centred approach to care will get the best results and look at how management must perform, and at the needs of the individual. It will also discuss overcoming the stigma attached to learning disabilities and much more.

Courses

  • Learning Disability Awareness - £25
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Handling Information in a Care Setting

When working in a care setting it is so important to build positive relationships with care users. Confidentiality and the correct handling of personal information are vital for trusting relationships and a breach in this may lead to a service user becoming unwilling to cooperate with their care providers.

This course provides an introduction to the concept of handling information in care settings. At the end of the course you will understand the need for secure handling of information and you will know how to access support if you have any questions regarding access to information. The course will cover the important role confidentiality plays in developing trusting relationships with the people in your care and it will define key terms such as 'need to know' and 'consent'. It also touches on the legislation that is in place relating to the handling and storing of information and the obligations each person has under these laws.

Courses

  • Handling Information in a Care Setting - £25
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Principles of Communication

When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Courses

  • Principles of Communication - £25
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Epilepsy Awareness

Epilepsy is a neurological condition that affects the brain and the nervous system and is covered by the Equality Act 2010. The condition can affect people for only a portion of their life or it can be lifelong. Because of the varied nature of the condition an awareness of epilepsy and the actions you can take if you are present during a seizure is incredibly useful for those who work in health and social care.

This course will give you an overview of epilepsy. It lists the methods of diagnosis, what a seizure is and how the brain can be affected. It will introduce some possible seizure triggers and describe what to do when someone has a seizure. It will also discuss some of the treatments offered to people with epilepsy and provide practical advice on what you can do if you witness someone having a seizure.

Courses

  • Epilepsy Awareness - £25
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Autism Awareness

Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people around them. According to the National Autistic Society, autism affects about 700,000 people in the United Kingdom, which equates to 1 in 100 of the population and the number of children being diagnosed with the condition is continuing to increase.

This course will provide you with an understanding of what autism is and how it affects a child's daily life. It will touch on what factors contribute towards a child developing autism as well as some of the typical behaviours associated with it and how to can provide effective support for those with the condition. It also discusses what happens during the diagnosis process, some of the intervention methods that can help manage the condition and suggests some simple adaptations you can make to improve a child with autism's day to day life.

Courses

  • Autism Awareness - £25
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Diabetes Awareness

Diabetes is a serious lifelong health condition that occurs when the amount of glucose, or sugar, in the blood is too high. If left untreated, high blood glucose levels can cause serious health complications.

Diabetes can develop in anyone at any point in their life although there are certain groups and age ranges where it is more common. There are a range of symptoms that could indicate that someone had Diabetes, these range from excessive thirst to feeling more tired than usual. It is believed that up to 26% of residential and nursing home residents have Diabetes so being able to recognise the symptoms and knowing how you can help them to manage the condition is essential.

This course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and common complications that can affect those with the condition.

Courses

  • Diabetes Awareness - £25
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Introduction to Early Years Foundation Stage

The Early Years Foundation Stage, commonly referred to as the EYFS is a framework that all Early Years providers, including childminders, must follow.

This course aims to provide a gentle introduction to the expectations of the Early Years Foundation Stage and it can also act as a refresher for those wanting to update their knowledge. It will introduce you to some of the key documents and legislation that relate to Early Years providers, the process for registering with Ofsted and the various policies and procedures that need to be in place.

It also covers learning and development requirements, how to observe and assess the progress of children in your care and the safeguarding and welfare requirements laid out in the EYFS Framework.

Courses

  • Introduction to Early Years Foundation Stage - £25
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Fire Safety Training for Care Homes

Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff.

Our Fire Safety Training courses for care homes cover the same content as a standard Fire Safety courses with additional content tailored specifically for employees that work in care homes.

Note: The Fire Marshal for Care Homes course requires Adobe Flash Player.

Courses

  • Basic Fire Safety Awareness for Care Homes - £25
  • Fire Marshal for Care Homes - £35
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Equality, Diversity and Discrimination

We've all heard and used the words 'equality' and 'diversity' before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied.

However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity... And one way to make sure we meet these responsibilities is through training.

Courses

  • Equality, Diversity and Discrimination - £35
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Health & Safety Online Training




First Aid Training

What is Emergency First Aid? Well it's exactly that, the first aid to be offered if an incident occurs. Not many of us are confronted with scenes of blood and gore in our everyday lives - so usually first aid could be as simple as sticking a plaster on a small cut. But what if you did find yourself confronted with a more serious situation? This Emergency aid course will highlight some of the most common situations that you might come across and the actions that you can take to help.

In the most serious situations a first aider's role will be to assess the scene so that accurate information can be passed to Emergency services and then to act appropriately to try and increase the patients odds of survival.

Courses

  • Emergency First Aid at Work Online Annual Refresher - £35
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Asbestos Training

Asbestos is probably the most dangerous building material ever used. Every year thousands of people fall ill and die because of exposure to asbestos and it was widely used by the construction industry right up until the year 2000.

The Control of Asbestos Regulations 2012 apply to employers, employees, self employed persons and duty holders and cover all work with asbestos containing materials. Regulation 10 of CAR states that every employer must ensure that adequate information, instruction and training is given to employees who are liable to be exposed to asbestos. This includes maintenance workers and others who may come into contact with or disturb asbestos.

Courses

  • Asbestos Awareness - £35
  • Asbestos Awareness for Architects & Designers - £35
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Legionella Training

Current legislation set out by the Health and Safety at Work Act 1974 along with the HSE's updated code of practice known as L8 which was published in 2001, states that Companies and building owners have a legal duty to manage Legionella.

Our interactive video based training course is aimed at all employers and staff to assist them in identifying the danger that Legionella poses, as well as covering ways to identify & assess sources of risk from Legionella in the premises and implement & manage a control programme.

Courses

  • Basic Legionella Management - £65
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Abrasive Wheels Training

This course is aimed at anyone who uses abrasive wheels, or employs people who use abrasive wheels as part of their work.

There are a wide range of tools and processes that use abrasive wheels and ensuring these are used correctly and safely is of paramount importance. Applications range from hand grinding to disc cutting. They can be used at all stages of a work process, for making preliminary cuts and scores in materials, or for fine polishing and finishing.

Different wheels will have different properties and characteristics suitable for particular tasks. They also have different weaknesses and can pose different risks and hazards in handling and use. For this reason, it's important.

Courses

  • Abrasive Wheels - £35
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Control of Substances Hazardous to Health (COSHH) Training

This course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It's aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people. So what do we mean by 'Substances Hazardous to Health'?

In legal terms, these are substances that are classified as "very toxic, toxic, harmful, corrosive or irritant" under the Classification, Labelling and Packaging Regulation (CLP). This was a new regulation that came into force in January 2009 dovetailing with a set of regulations called REACH. REACH is a European Union regulation concerning the Registration, Evaluation, Authorisation and Restriction of Chemicals, which came into force on 1st June 2007. One of the main aims of REACH is to provide a high level of protection for human health and the environment from the use of chemicals.

Courses

  • Control of Substances Hazardous to Health (COSHH) - £35
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Display Screen Equipment Training

These courses are aimed at users of display screen equipment (DSE) and those responsible for assessing display screen equipment. A 'user', is anyone who regularly uses display screen equipment for a significant part of their normal work. In practice, if you use display screen equipment continuously for more than one hour a day, then you're a 'user'. So what do we mean by display screen equipment?

The first thing most people think of is a computer monitor. But that's not the only thing it refers to Display screen equipment could also mean laptops, tablet PCs, televisions, smartphones, CNC control pads, portable diagnostic screens or equipment containing cathode ray tubes, or CRTs. The Health and Safety (Display Screen Equipment) Regulations contain special directives covering DSE safety. Both employers and employee-users have responsibilities under the legislation.

These courses fulfil your statutory training obligations and covers among other things, the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions.

Courses

  • Display Screen Equipment Awareness - £25
  • Assessing Display Screen Equipment - £35
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Fire Safety Training

Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff.

Our online fire safety training courses are aimed at all employees to assist them in identifying and reducing the risk that fire presents in the workplace and it is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness.

Note: The Fire Marshal, Fire Marshal for Care Homes and Fire Extinguisher courses all require Adobe Flash Player.

Courses

  • Basic Fire Safety Awareness - £25
  • Basic Fire Safety Awareness for Care Homes - £25
  • Fire Marshal - £35
  • Fire Marshal for Care Homes - £35
  • Fire Extinguisher - £25
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Food Safety Training

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.

Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them.

Courses

  • Level 1 Food Safety for Manufacturing, Catering or Retail - £15
  • Level 2 Food Safety for Manufacturing, Catering or Retail - £25
  • Achieving Food Hygiene Rating Level 5 - £35
  • Allergen Awareness - £35
  • Introduction to HACCP Level 2 - £35
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Manual Handling Training

Manual handling, or to be accurate, incorrect manual handling, is one of the most common causes of injury at work. To try and combat manual handling problems, the Manual Handling Operations Regulations were introduced.

The Regulations lay out duties for both employees and employers. They give a general requirement that employees must be trained to manually handle correctly including the use of any equipment their employer provides to handle loads safely.

Important note: Please note that this is an awareness course only, if your duties include manual handling you will also need further practical training, you can get in touch with us to arrange this.

Courses

  • Manual Handling - £35
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Working at Height Training

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height.

The term work at height applies to a wide range of situations ranging from the obvious ones like working on platforms, ladders, scaffolds or stages to working alongside deep trenches. This is because the crucial thing to understand about work at height is that it's not how far you climb, but how far you can fall. 'Falls' doesn't just mean people falling from heights. If materials or equipment fall, that will obviously present an equally dangerous hazard to anyone below.

All working at height situations are covered by health and safety legislation. Chief among these is the Work at Height Regulations 2005. These regulations confer legal duties on employers and employees to assess, control and minimise risks and hazards from work at height.

This course covers topics including the dangers of working at height, the regulations, the hierarchy of controls, assessing risk and much more.

Important note: Please note that this is an awareness course only, if your duties include working at height you will also need further practical training, you can get in touch with us to arrange this.

Courses

  • Working at Height - £35
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Working Safely Training

Working safely is in the interest and concern of all staff - both the employers and employees. Although most of the legal duties fall to the employer, Health and Safety law is one of the few pieces of legislation that places duties on the employee as well. There are three reasons for managing risk at work that bring benefit for all concerned - moral; not causing harm to work colleagues, legislative; the law requires it! - And finally financial; all accidents bear a cost to both parties.

Workers have an expectation to go home at the end of the working day not having been injured by any workplace activity. Most workers feel that accidents are something that only happens to other people. The reality is that too many workers are coming to harm by not observing Health and Safety laws and not working to safe systems of work. That's where our working safely course can help.

The course covers why we should work safely, defines hazard and risk, identifying common hazards, improving safety performance and protecting the environment. Training is a big part of changing attitudes towards taking risks in the workplace and can make a real difference.

Courses

  • Working Safely - £65
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Working in Confined Spaces

This course will cover the legislation associated with working in confined spaces. What constitutes a confined space, the potential hazards, safe operating procedures, emergency procedures and rescue.

Important note: This is an awareness course only, designed for people who need to be aware of the hazards and risks of confined space working but are not required to enter a confined space. If you are required to perform any work activity in, or in the proximity of, a confined space then you will also need to have an 'approved' standard of practical training at the 'appropriate' level.

Courses

  • Working in Confined Spaces - £35
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CDM Awareness

The Construction Design and Management Regulations cover the management of health, safety and welfare when carrying out construction projects. Whatever your role in the construction industry these regulations are there to improve your health and safety.

They are intended to ensure that projects are planned and run effectively and safely right from the start.

This awareness course covers the core concepts of the regulations and details the various roles that are required for a construction project along with the key documents that need to be produced. It starts with an introduction to CDM, then covers some of the parameters that need to be checked when a project is being planned. It finishes by detailing a number of example projects that illustrate how the regulations can be applied.

Courses

  • CDM Awareness - £35
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Introduction to Personal Safety for Lone Workers

This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers.

It covers the legal responsibilities of both employers and employees, some of the common security precautions that can be implemented, practical steps you can take to avoid conflict in lone worker situations and other elements that can contribute to lone worker safety.

Courses

  • Introduction to Personal Safety for Lone Workers - £35
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Behavioural Safety

This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of 'at risk behaviours' and some examples of ways you can measure how well your organisation is doing when it comes to safety. Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.

Courses

  • Behavioural Safety - £35
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Introduction to Risk Assessment

Risk assessment is a systematic method of looking at work activities, and considering the things that could cause significant harm to people, property or the environment.

The most important purpose of risk assessments is to help prevent accidents and ensure the safety of employees and anyone affected by workplace activities.

At the end of this course, candidates will have an understanding of what a risk assessment is and how to complete one. To achieve this the course will define important terms, provide some basic background information to explain how important risk assessments are and discuss some of the legislation that applies. It will then go on to provide practical advice on how to identify hazards and analyse risk before finishing off by explaining the responsibilities of both employers and employees with regards to risk assessment.

Courses

  • Introduction to Risk Assessment - £35
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Electrical Safety

Electricity is the lifeblood of modern society, it enhances our quality of life and we are becoming increasingly reliant on it to power tools and devices we use for work and entertainment. However, although electricity has many benefits it can also be a hidden killer as it can’t be seen, felt, smelled or heard until someone comes into contact with it.

This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock.

Towards the end of the course it includes an overview of the main standards, guidance and legislation that control the use of electricity in the workplace, and finish off by looking at simple maintenance plans and portable appliance testing including who within an organisation would be best to carry out the various checks.

Courses

  • Electrical Safety - £35
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Noise Awareness

Noise at work can cause hearing damage that is permanent and disabling. This damage is preventable if the right steps are taken but once your hearing has gone it will not come back. It can also interfere with communications by stopping people from being able to understand or follow conversations and it can make verbal warnings or alarms harder to hear. These issues can lead to further safety risks that put people at risk of injury or even death.

This course will show you how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment. It concludes by examining how to provide information and instruction to employees, along with the most professional way to conduct health surveillance of the workforce.

Courses

  • Noise Awareness - £35
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Business Skills Online Training




Data Protection in the Workplace

If you or your organisation handles personal information about individuals you have legal obligations to protect that information. The benefits of good data safety are numerous and include, good business practice, the protection of people's rights and the protection of your organisations reputation.

In recent years some companies and individuals have experienced serious legal consequences for data protection breaches and this highlights why it is so important to get it right.

Courses

  • Data Protection in the Workplace - £35
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Conflict Resolution in the Workplace

'Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised'. Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas. This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Courses

  • Conflict Resolution in the Workplace - £35
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Equality, Diversity & Discrimination

We've all heard and used the words 'equality' and 'diversity' before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied.

However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity... And one way to make sure we meet these responsibilities is through training.

Courses

  • Equality, Diversity & Discrimination - £35
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Stress Management

The Health and Safety Executive states that 'work related stress develops because a person is unable to cope with the demands being placed on them'. This can come from any aspect of their life but it often comes from demands placed on them at work.

So why is stress a problem in the workplace? Well the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illness. Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.

Courses

  • Stress Management - £35
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Time Management

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done. We've all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress... dissatisfaction... and demoralisation...

This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.

Courses

  • Time Management - £35
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Facebook for Business

Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. In the 'Social Media for Business' course you'll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.

Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business. Recommendation is the most powerful way a potential customer can be connected to a business, particularly when it's being recommended by a friend. So if you know that a trusted friend likes a particular brand, you're much more likely to engage with that brand.

Facebook is essentially a platform designed to facilitate social interaction between people with whom you've already established some mutual recognition.

Courses

  • Facebook for Business - £90
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LinkedIn for Business

Linkedin is a very well established and respected social network with over 259 million users in more than 200 countries. It's known as "Facebook in a Suit" or the most professional level of Social networking for businesses.

Linkedin is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective.

It's a social network for professional people. Normally a person would create a Linkedin profile that would include career details and would update their information periodically as to their current appointment. It would often include a personal statement, personal web address and possibly testimonials from employers and members of staff. If the person has particular interests both professionally and personally they may subscribe to one or more interest groups to receive updates and discussion opportunities.

Courses

  • LinkedIn for Business - £90
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Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino's and even individual store locations.

Using Twitter successfully requires a significant commitment of time – being active is key to your success. It's all about the image you create, and the best‐viewed companies are the responsive ones.

Courses

  • Twitter for Business - £90
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Social Media for Business

The Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and Social media has become a serious business marketing technique with over 90% of businesses with an in‐house marketing department using social media for marketing and committing up to 20% of marketers time in that direction. So far as your social media audience in concerned, 43% of people aged 20‐29 spend more than 10 hours a week on social media sites.

This course is designed to assist people in business to understand how social media techniques can be used as an effective business marketing tool. The object is to provide sufficient information to enable you to develop a social media strategy for a business and implement that strategy personally or through the informed engagement of third party specialists.

Courses

  • Social Media for Business - £149
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Search Engine Optimisation for Business

Right now, potential customers will be searching for your products and services ‐ and if they don't find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors', using the kind of search terms that turn your visitor traffic into revenue. When it's done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages.

The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.

Courses

  • Search Engine Optimisation for Business - £149
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Leadership Skills

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Courses

  • Leadership Skills - £35
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Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people's jobs.Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough? What about the structure? The content? How should you use visual aids? Being a successful presenter also involves understanding your audience, their expectations and needs.

This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Courses

  • Presentation Skills - £35
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Project Management

When a project is managed correctly it ensures that there's a sound business reason for undertaking the project, that it's clear who's involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project.

When it's done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all.

This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Courses

  • Project Management - £35
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Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Courses

  • Customer Service - £35
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Negotiation

Negotiation is a basic means of getting what you want from others. It's a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Courses

  • Negotiation - £35
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Disciplinary Procedures

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Courses

  • Disciplinary Procedures - £35
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Anti Harassment and Bullying

Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect.

This course covers the commitments that will be laid out in your company's anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Courses

  • Anti Harassment and Bullying - £35
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Effective Delegation

Delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they're expected to do and by when.

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

Courses

  • Effective Delegation - £35
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The Principles of Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

Courses

  • The Principles of Performance Management - £35
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Developing Teamwork

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Courses

  • Developing Teamwork - £35
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Sales Skills

Without solid sales skills success in most aspects of business would be impossible. After all, when you think about it selling is just explaining benefits of making one decision over another. When you reduce them down to their core sales skills are communication skills and Communication skills are vital in all aspects of business.

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you'll need in the short, medium and long term. It'll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You'll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.

We'll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We'll take a look at negotiation. We'll highlight how you can avoid it, what to say if you're drawn into it, and how you can use your negotiating skills to land the sale and much more.

Courses

  • Sales Skills - £35
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Objective Setting

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Courses

  • Objective Setting - £35
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Managing Sickness and Absence

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Courses

  • Managing Sickness and Absence - £35
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